story quality australian retail training for more than 20 years

From household names to local businesses

For 20 years FIR has specialised in workplace-based training and assessment services to retailers. While many of our clients are household names, we also work with local businesses in metropolitan and regional centres throughout Australia.

Trainers with real-world retail experience

FIR only employs trainers with significant retail experience and a passion for developing people. This helps ensure an approach to training that is relevant both to our clients and their employees and a learning environment that is supportive of all levels of staff.

We are particularly proud of our progress with school-based trainees, with over 200 currently in Australia. These trainees have included winners of School-Based Trainee of the Year and the Prime Ministers Award for Skills Excellence.

Innovative and flexible retail training solutions

At FIR we provide a range of innovative and flexible solutions that are tailored to meet the needs of our various clients, ranging from monthly workplace visits, to clustered delivery models, classroom-based sessions and blended learning.

We have worked with clients mapping existing practices to training package outcomes, provided assessment and validation services and participated in projects with clients such as the Flexible Learning Framework Industry e-Learning program.

Working with you to assist staff retention

In an industry that is renowned for its high level of staff turnover there is a natural attrition rate with staff who simply leave the workplace, or indeed the industry altogether. We work closely with clients to deliver programs that assist them in retention of their staff, a key measure of our success.