summary of AQTF audit Australian Quality Training Framework (AQTF) audit information

As a Pre-qualified Supplier under the User Choice 2010 – 2015 program, First Impressions Resources is required to publish audit information in relation to it’s compliance with the Australian Quality Training Framework (AQTF). Below you will see the outcomes of all AQTF audits conducted since (and including) our last renewal of registration.

The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and Trainees.

The AQTF is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.

An AQTF audit reviews evidence of an organisations’ compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes. The process also identifies opportunities for improvement on these outcomes.

This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of training and assessment services.


Audit Date:  20-21 October 2011
Qualifications Audited Audit Outcome
Qualification Code Qualification Name Was significant or critical non-compliance identified?
Yes/No 		If 'Yes', non-compliance type?   Significant, Critical
BSB40807 Certificate IV in Frontline Management No n/a
BSB51107 Diploma of Management
SIR20107 Certificate II in Community Pharmacy
SIR30207 Certificate III in Retail
TAE40110 Certificate IV in Training and Assessment
Summary of significant and/or critical non-compliances and actions taken to rectify Non-compliances rectified: Yes/No
n/a n/a
Strengths identified by auditor
  • The extra support the organisation is prepared to provide to support the learner progress through their training
  • It was evident that the organisation has a strong continuous improvement focus of the management of its operations

Audit Date:  1 April 2008
Qualifications Audited Audit Outcome
Qualification Code Qualification Name Was significant or critical non-compliance identified?
Yes/No 		If 'Yes', non-compliance type?   Significant, Critical
WRR20102 Certificate II in Retail Operations No n/a
WRR30102 Certificate III in Retail Operations
Summary of significant and/or critical non-compliances and actions taken to rectify Non-compliances rectified: Yes/No
n/a n/a
Strengths identified by auditor
  • Student files reviewed demonstrated consistent and comprehensive record-keeping of assessment instruments and reliable competency benchmarking
  • Consistent implementation of RTO procedures

Audit Date:  30 November 2007
Qualifications Audited Audit Outcome
Qualification Code Qualification Name Was significant or critical non-compliance identified?
Yes/No 		If 'Yes', non-compliance type?   Significant, Critical
TAA40104 Certificate IV in Training and Assessment No n/a
Summary of significant and/or critical non-compliances and actions taken to rectify Non-compliances rectified: Yes/No
n/a n/a
Strengths identified by auditor
  • This is excellent material. The RTO is to be congratulated on the high quality of this work

Audit Date:  14 November 2006
Qualifications Audited Audit Outcome
Qualification Code Qualification Name Was significant or critical non-compliance identified?
Yes/No 		If 'Yes', non-compliance type?   Significant, Critical
BSB51004 Diploma of Business (Frontline Management) No n/a
WRR50102 Diploma of Retail Management
WRR40102 Certificate IV in Retail Management
WRR30102 Certificate III in Retail Supervision
WRR20102 Certificate II in Retail Operations
Summary of significant and/or critical non-compliances and actions taken to rectify Non-compliances rectified: Yes/No
n/a n/a
Strengths identified by auditor
  • The RTO was very well prepared for the audit and provided clear policies and procedures that were systematic and logical
  • The RTO has developed a very good understanding of the requirements of the AQTF and it is clear that it is committed to continued compliance
  • The RTO knows its industry very well and has well established industry links

Explanatory notes:

Non-compliance with the AQTF means that requirements of the have not been met based on the evidence reviewed. Non-compliances are categorised as minor, significant or critical. For the purposes of the User Choice 2010 – 2015 program, only significant and critical non-compliances need to be published.

Minor: No, or minor, adverse impact on learners with no serious breakdown of provision of quality train

Significant: Significant adverse impact on learners with insufficient focus on quality training and assessment outcomes.

Critical: Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes.