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Working in


The Retail industry is Australia’s largest employer. Acquiring the right skills early will provide a pathway to an exciting and fulfilling career.
Learning how to interact with customers, merchandise food products, operate retail technology and advise on products and services will help work effectively in a customer service environment and sell products and services in this ever changing industry.

The Certificate II in Retail Services (Food) is perfectly suited to people who have no experience in a retail food environment, and provides the fundamentals which you will use throughout your career.

Course Code


Workplace Delivery


School-based Delivery


Fee for Service

$2,340 (Train & Assess)

$900 (Recognition of Prior Learning)

$110 (Gap training per unit)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

There are no entry requirements for this qualification.


  • SIRXIND001 Work effectively in a service environment (C)

  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes (C)

  • SIRXIND003 Organise personal work requirements (C)

  • SIRXWHS002 Contribute to workplace health and safety (C)

  • SIRXIND002 Organise and maintain the store environment

  • FSKLRG09 Use strategies to respond to routine workplace problems

  • SIRXRSK001 Identify and respond to security risks (C)

  • SIRRINV001 Receive and handle retail stock

  • SIRXCEG001 Engage the customer (C)

  • SIRXPDK001 Advise on products and services (C)

  • SIRXSLS002 Follow point of sale procedures

  • SIRRFSA001 Handle food safely in a retail environment (food stream)

(C) Denotes core subjects

The above course outline is an example developed to meet industry standards

SIR20216 - Certificate II in Retail Services
(Food Speciality)

A day in the life of.....

Jason works in a busy, fast food restaurant for a few days each week. His role involves serving customers, preparing food and keeping the work area clean and tidy. He is enrolled in a Certificate II in Retail Services qualification which is helping him to develop the knowledge and skills needed to be a fully productive staff member.

He has learned how to store the stock, recommend items to customers and use the register terminal to transact sales. Jason has also learned a lot about food safety so he can prepare and serve food hygienically. His communication skills have improved since starting his qualifications, and Jason is now more confident when dealing with customer queries and also when prioritizing tasks to manage his own work load.

All of the training relates to Jason’s current role so he feels that it is worthwhile. He also likes the fact that he is gaining a national qualification that is recognized by industry and that he is now in a better positionto be promoted to a supervisory role in the restaurant.

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