Succeeding in Business

BSB30115- Certificate III in Business

The Australian Retail sector is highly competitive, offering rewarding career progression opportunities for people with the right skills. To progress in this industry employees must learn to manage themselves while working safely and securely and delivering service excellence. Meeting these challenges is key to working effectively and maximising sales for the business.

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This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and would like to take their career to the next level.

​Units

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• SIRRMER001 Produce visual merchandise displays *

• BSBCUS301 Deliver and monitor a service to customers

• BSBCMM301 Process customer complaints

• BSBWHS302 Apply knowledge of WHS legislation in the workplace (C)

• SIRXRSK001 Identify and respond to security risks*

• BSBWOR301 Organise personal work priorities and development

• SIRXCOM001 Communicate in the workplace to support team and customer outcomes*

• BSBINM301 Organise workplace information

• BSBFLM312 Contribute to team effectiveness

• BSBDIV301 Work effectively with diversity

• BSBPRO301 Recommend products and services

• SIRXSLS001 Sell to the retail customer*

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(C) Denotes core subjects

* Units imported from Retail Training Pacakage

The above course outline is an example developed to meet industry standards

A day in the life of.....

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Josh works for a large furniture store as a sales person and he also sometimes assists in the warehouse. Since commencing a Certificate III in Business, Josh has learnt new skills that are supporting him in his role.
 

He is confident recommending products and serving customers, using the point of sale and handling complaints when necessary. His communication skills have improved and he has learnt a range of techniques for interacting with customers and team members.

He finds that he is more organised because he knows how to develop a weekly work schedule, and Josh has also learned how to keep the workplace safe for staff and customers and to maintain store security.
 

Josh hopes to be promoted into a supervisory role.