top of page

Succeeding in Business

BSB30120- Certificate III in Business

The Australian Retail sector is highly competitive, offering rewarding career progression opportunities for people with the right skills. To progress in this industry employees must learn to manage themselves while working safely and securely and delivering service excellence. Meeting these challenges is key to working effectively and maximising sales for the business.

This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and would like to take their career to the next level.


  • BSBCRT311 Apply critical thinking skills in a team environment (C)

  • BSBWHS311 Assist with maintaining workplace safety (C)

  • BSBPEF201 Support personal wellbeing in the workplace (C)

  • BSBSUS211 Participate in sustainable work practices (C)

  • BSBXCM301 Engage in workplace communication (C)

  • BSBTWK301 Use inclusive work practices (C)

  • BSBTEC201 Use business software applications

  • BSBDAT201 Collect and record data

  • BSBPEF301 Organise personal work priorities

  • BSBOPS304 Deliver and monitor a service to customers

  • BSBOPS305 Process customer complaints

  • SIRXPDK001 Advise on products and services*

  • SIRXSLS001 Sell to the retail customer*

(C) Denotes core subjects

* Units imported from Retail Training Pacakage

The above course outline is an example developed to meet industry standards

Course Code


Workplace Delivery


School-based Delivery


Fee for Service

$2,925 (Train & Assess)

$950 (Recognition of Prior Learning)

$160 (Gap training per unit)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

Nil formal training package entry requirements apply to this qualification.

A day in the life of.....

Josh works for a large furniture store as a sales person and he also sometimes assists in the warehouse. Since commencing a Certificate III in Business, Josh has learnt new skills that are supporting him in his role.

He is confident recommending products and serving customers, using the point of sale and handling complaints when necessary. His communication skills have improved and he has learnt a range of techniques for interacting with customers and team members.

He finds that he is more organised because he knows how to develop a weekly work schedule, and Josh has also learned how to keep the workplace safe for staff and customers and to maintain store security.

Josh hopes to be promoted into a supervisory role.

bottom of page