The Retail industry is Australia’s largest employer. It offers excellent career progression opportunities for people with the right skills. To progress a career in the retail industry a staff member must go beyond the core skills of caring for inventory, merchandising products and delivering service excellence. It is essential to learn to manage yourself, wow customers, maintain safety and build sales.

This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and are ready for greater challenges and responsibilities.

​Units

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• SIRXIND001 Work effectively in a service environment (C)

• SIRXCOM002 Work in a Team (C)

• SIRXIND003 Organise personal work requirements

• SIRXWHS002 Contribute to workplace health and safety (C)

• SIRXIND002 Organise and maintain the store environment

• SIRXRSK001 Identify and respond to security risks (C)

• SIRRINV001 Receive and handle retail stock

• SIRXCEG001 Engage the customer (C)

• SIRXCEG002 Assist with customer difficulties (C)

• SIRXSLS002 Follow point of sale procedures

• SIRXSLS001 Sell to the retail customer (C)

• SIRXCEG003 Build customer relationships and loyalty (C)

• SIRRFSA001 Handle food safely in a retail environment*

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(C) Denotes core subjects

* Prerequisite learning Required

The above course outline is an example developed to meet industry standards

SIR30216 - Certificate III in Retail

(Food Speciality)

A day in the life of.....

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Priya has been working in a busy retail food store for two years. Since starting her job, Priya has learned how to look after stock and customers and how to work cooperatively in a team. More recently, Priya has been promoted to a supervisory position in her store and enrolled in a Certificate III in Retail Operations qualification.

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Priya has been learning the skills that go with supervising other people including how to develop staff rosters and run team meetings. At first it was difficult to supervise the people who used to be her team mates, but now she is quite confident.

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Priya has learned so much about working in a business, including complying with food safety legislation, auditing the store for safety compliance and also managing customer complaints. Priya enjoys her role as supervisor and hopes to be promoted to an assistant manager in the future.