top of page

Succeeding in Retail

SIR30216 - Certificate III in Retail 

The Retail industry is Australia’s largest employer. It offers excellent career progression opportunities for people with the right skills. To progress a career in the retail industry a staff member must go beyond the core skills of caring for inventory, merchandising products and delivering service excellence. It is essential to learn to manage yourself, wow customers, maintain safety and build sales.


This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and are ready for greater challenges and responsibilities.


  • SIRXIND001 Work effectively in a service environment (C)

  • SIRXCOM002 Work in a Team (C)

  • SIRXIND003 Organise personal work requirements

  • SIRXWHS002 Contribute to workplace health and safety (C)

  • SIRXIND002 Organise and maintain the store environment

  • SIRXRSK001 Identify and respond to security risks (C)

  • SIRRINV001 Receive and handle retail stock

  • SIRXCEG001 Engage the customer (C)

  • SIRXCEG002 Assist with customer difficulties (C)

  • SIRXSLS002 Follow point of sale procedures

  • SIRXSLS001 Sell to the retail customer (C)

  • SIRXCEG003 Build customer relationships and loyalty (C)

  • SIRRMER001 Produce visual merchandising displays


(C) Denotes core subjects

The above course outline is an example developed to meet industry standards

Course Code


Workplace Delivery


School-based Delivery


Fee for Service

$2,925 (Train & Assess)

$950 (Recognition of Prior Learning)

$140 (Gap training per unit)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

No formal training package entry requirements apply to this qualification.

A day in the life of.....

Rahul has been working in a retail store as a Sales Assistant for about 2 years. He enjoys his job and is confident looking after customers and recommending products, using the terminal and contributing as a team member. His role has been increasing in responsibility and he will soon be moving into a supervisory role.

Rahul is enrolled in a Certificate III in Retail where he is learning new skills including building relationships and running meetings. He has also learnt how to audit the store for safety and security compliance and order and display merchandise. His communication skills have developed so he is more confident when supporting team members, interacting with customers and reporting to management. Rahul is looking forward to his new role and feels that completing his national qualification will assist his career progression.

bottom of page