Succeeding in Retail

SIR30216 - Certificate III in Retail                           (with Pharmacy units)

This Retail qualification has been tailored to support retailing in a pharmaceutical environment with training to support the supply of pharmacy medicines and pharmacist own medicines (SIRCIND002), selling skills and customer engagement coupled with visual merchandising skills. This qualification is a great way to be introduced into pharmacy retailing.


This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and are ready for greater challenges and responsibilities.


  • SIRXIND001 Work effectively in a service environment (C)

  • SIRXCOM002 Work in a Team (C)

  • SIRXIND003 Organise personal work requirements

  • SIRXWHS002 Contribute to workplace health and safety (C)

  • SIRXIND002 Organise and maintain the store environment

  • SIRXRSK001 Identify and respond to security risks (C)

  • SIRRINV001 Receive and handle retail stock

  • SIRXCEG001 Engage the customer (C)

  • SIRXCEG002 Assist with customer difficulties (C)

  • SIRXSLS001 Sell to the retail customer (C)

  • SIRXCEG003 Build customer relationships and loyalty (C)

  • SIRRMER001 Produce visual merchandise displays    

  • SIRCIND002 Support the supply of pharmacy medicines & pharmacist only medicines


(C) Denotes core subjects

The above course outline is an example developed to meet industry standards

Course Code



Available in approved states

Next start date

Enrol anytime

Entry Requirements

No formal training package entry requirements apply to this qualification.

Delivery model

Currently this program is offered via an online delivery model

A day in the life of.....

Sarah has been working in a pharmacy as a Sales Assistant for about 2 years. She enjoys her job and is confident looking after customers and recommending products, using the terminal and contributing as a team member. Her role has been increasing in responsibility and she will soon be moving into a supervisory role.

Sarah is enrolled in a Certificate III in Retail where she is learning new skills including how to build relationships and run meetings. She has also learnt how to audit the store for safety and security compliance, and how to order and display merchandise. Her communication skills have developed and she is more confident when supporting team members, interacting with customers and reporting to management.

Sarah is looking forward to her new role and feels that completing her nationally recognised qualification will assist her career progression.