Progressing in Business

BSB40520 - Certificate IV in Leadership
                        and Management

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.

They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.


  • BSBLDR411     Demonstrate leadership in the workplace (C)

  • BSBLDR413    Lead effective workplace relationships(C)

  • BSBOPS402  Coordinate business operational plans(C)

  • BSBXCM401  Apply communication strategies in the workplace(C)

  • BSBXTW401  Lead and facilitate a team(C)

  • BSBLDR412   Communicate effectively as a workplace leader

  • BSBLDR414   Lead team effectiveness

  • BSBPEF402  Develop personal work priorities

  • BSBWHS411   Implement and monitor WHS policies, procedures and programs

  • BSBOPS404 Implement customer service strategies

  • BSBPEF502   Develop and use emotional intelligence

  • SIRXCEG004 Create a customer-centric culture

(C) Denotes core subjects

The above course outline is an example developed to meet industry standards

Course Code


Workplace Delivery


School-based Delivery

Not Applicable

Fee for Service

$3,700 (Train & Assess)

$1,100 (Recognition of Prior Learning)

$230 (Gap training per unit)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

No formal training package entry requirements apply to this qualification. Learners require AQF Level IV written and spoken English and numeracy skills.

A day in the life of.....

Tyler is a supervisor and assistant store manager for a large sports fashion brand. Tyler has worked he was up, starting behind the register and is now in responsible for creating a customer service focused culture, by providing authentic and distinctive experiences to every customer every day.


Tyler's key duties include coaching, rostering, recruiting, training, controlling wages and visual merchandising. He is driven to meet and exceed company Sales and KPI's.

Tyler has enrolled in the Certificate IV in Leadership & Management with ARC to help him learn the key skills of a manager and advance his career forward within his current organisation and future employers.