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Progressing in Retail

SIR40316 - Certificate IV in Retail Management 

Effective managers transform the performance of their store. It is essential that they can manage priorities for themselves and others around them as they take responsibility for maintaining customer service excellence and continuing to drive sales. They are able to control merchandising, store safety, employee security, people management and recruitment.

This qualification is for people who may already be working as supervisors or coordinators and desire to build their management capabilities in areas such as planning, implementing, controlling and monitoring.


  • SIRRRTF002   Monitor retail store financials (C)

  • SITXHRM008  Roster staff

  • SIRXSLS003   Achieve sales results (C)

  • SIRXCEG004  Create a customer centric culture (C)

  • BSBOPS404   Implement customer service strategies

  • SITXHRM007  Coach others in job skills

  • SIRXWHS003 Maintain workplace safety (C)

  • SIRXWHS002 Contribute to workplace health and safety *

  • SIRXRSK002  Maintain store security (C)

  • SIRXHRM002 Maintain employee relations (C)

  • SIRXMGT002 Lead a frontline team (C)

  • SIRXHRM001  Recruit, select and induct team members

(C) Denotes core subjects

* Prerequisites required

The above course outline is an example developed to meet industry standards

Course Code


Workplace Delivery


School-based Delivery

Not applicable

Fee for Service

$3,440 (Train & Assess)

$1,100 (Recognition of Prior Learning)

$180 (Gap training per unit)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

Participants must have achieved a Certificate III in Retail or have Industry experience equal to the core units of Certificate III in Retail.

A day in the life of.....

As an electrical goods store manager, Tim is responsible for the daily operational needs of his store, for input into the long-term store plans and for maintaining contact with his Regional Manager.


Tim liaises with and delegates to his assistant manager and also monitors the completion of store tasks on a daily and weekly basis. He is accountable for maintaining the store consistent with company standards and within legislative requirements, and for developing and implementing appropriate contingency plans to manage any situations that arise.


Tim has to be very self-directed, as he is not closely supervised in his role, and he is further refining his retail management skills.

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