SIR40316 - Certificate IV in Retail Management 

Effective managers transform the performance of their store. It is essential that they can manage priorities for themselves and others around them as they take responsibility for maintaining customer service excellence and continuing to drive sales. They are able to control merchandising, store safety, employee security, people management and recruitment.

​

This qualification is for people who may already be working as supervisors or coordinators and desire to build their management capabilities in areas such as planning, implementing, controlling and monitoring.

​Units

​

• SIRRRTF002 Monitor retail store financials (C)

• SITXHRM002 Roster staff

• SIRXSLS003 Achieve sales results (C)

• SIRXCEG004 Create a customer centric culture (C)

• BSBCUS401 Coordinate implementation of customer service strategies

• SITXHRM001 Coach others in job skills

• SIRXWHS003 Maintain workplace safety (C)

• SIRXWHS002 Contribute to workplace health and safety *

• SIRXRSK002 Maintain store security (C)

• SIRXHRM002 Maintain employee relations (C)

• SIRXMGT002 Lead a frontline team (C)

​

(C) Denotes core subjects

* Prerequisites required

The above course outline is an example developed to meet industry standards

A day in the life of.....

​

As an electrical goods store manager, Tim is responsible for the daily operational needs of his store, for input into the long-term store plans and for maintaining contact with his Regional Manager.

Tim liaises with and delegates to his assistant manager and also monitors the completion of store tasks on a daily and weekly basis. He is accountable for maintaining the store consistent with company standards and within legislative requirements, and for developing and implementing appropriate contingency plans to manage any situations that arise.

Tim has to be very self-directed, as he is not closely supervised in his role, and he is further refining his retail management skills.