Progressing in Retail
SIR40316 - Certificate IV in Retail Management
Effective managers transform the performance of their store. It is essential that they can manage priorities for themselves and others around them as they take responsibility for maintaining customer service excellence and continuing to drive sales. They are able to control merchandising, store safety, employee security, people management and recruitment.
This qualification is for people who may already be working as supervisors or coordinators and desire to build their management capabilities in areas such as planning, implementing, controlling and monitoring.
SIRRRTF002 Monitor retail store financials (C)
SITXHRM008 Roster staff
SIRXSLS003 Achieve sales results (C)
SIRXCEG004 Create a customer centric culture (C)
BSBOPS404 Implement customer service strategies
SITXHRM007 Coach others in job skills
SIRXWHS003 Maintain workplace safety (C)
SIRXWHS002 Contribute to workplace health and safety *
SIRXRSK002 Maintain store security (C)
SIRXHRM002 Maintain employee relations (C)
SIRXMGT002 Lead a frontline team (C)
SIRXHRM001 Recruit, select and induct team members
(C) Denotes core subjects
* Prerequisites required
The above course outline is an example developed to meet industry standards
Fee for Service
$3,440 (Train & Assess)
$1,100 (Recognition of Prior Learning)
$180 (Gap training per unit)
Available in approved states
Next start date
Participants must have achieved a Certificate III in Retail or have Industry experience equal to the core units of Certificate III in Retail.
A day in the life of.....
As an electrical goods store manager, Tim is responsible for the daily operational needs of his store, for input into the long-term store plans and for maintaining contact with his Regional Manager.
Tim liaises with and delegates to his assistant manager and also monitors the completion of store tasks on a daily and weekly basis. He is accountable for maintaining the store consistent with company standards and within legislative requirements, and for developing and implementing appropriate contingency plans to manage any situations that arise.
Tim has to be very self-directed, as he is not closely supervised in his role, and he is further refining his retail management skills.