Succeeding in Business

Course Code

BSB30115

Workplace Delivery

Nationwide

School-based Delivery

Nationwide

Fee for Service

$2,250 (Train & Assess)

$750 (Recognition of Prior Learning)

$125 (Gap training per unit)

Funding

Available in approved states

Next start date

Enrol anytime

Entry Requirements

There are no entry requirements for this qualification.

BSB30115- Certificate III in Business
(Food speciality)

The Australian Retail Food sector is highly competitive, offering rewarding career progression opportunities for people with the right skills. To progress in the industry employees must learn to manage
themselves while working safely and securely. It is critical to continually focus on delivering service excellence and remaining conscious of workplace food hygiene requirements. Meeting these challenges is key to working effectively and maximising sales for the business.


This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and would like to take their career to the next level.

Units

  • SIRRFSA001 Handle food safely in a retail environment

  • BSBCUS301 Deliver and monitor a service to customers

  • BSBCMM301 Process customer complaints

  • BSBWHS302 Apply knowledge of WHS legislation in the workplace (C)

  • SIRXRSK001 Identify and respond to security risks

  • BSBINM301 Organise workplace information

  • BSBWOR301 Organise personal work priorities and development

  • BSBFLM312 Contribute to team effectiveness

  • BSBDIV301 Work effectively with diversity

  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes

  • BSBPRO301 Recommend products and services

  • SIRXSLS001 Sell to the retail customer

(C) Denotes core subjects

The above course outline is an example developed to meet industry standards

A day in the life of.....

Since Kelly started her role as Counter Assistant in a busy café, she has developed confidence in her abilities and now has more responsibilities. She enjoys helping customers to select their meals, providing accurate service and working with a diverse range of staff and customers.


Kelly recently started a Certificate III in Business and she is learning a lot about how to work more efficiently, mentor new staff and handle customer complaints. She participates in the café’s health and safety procedures and follows the food hygiene plan.


Kelly feels that the skills she is gaining from the Certificate III Business will help her to
take on a supervisory role.

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