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Working in Pharmacy

SIR20116- Certificate II in Community Pharmacy

The Retail industry is Australia’s largest employer. This qualification develops abilities to perform routine pharmacy and retail duties including caring for inventory, merchandising products and demonstrating service excellence. Upon concluding this course, staff will be equipped with the necessary skills to wow
customers, assist customers with a range of healthcare products and contribute to growing sales.


  • SIRCCCS001 Interact with pharmacy customers (C)

  • SIRCIND001 Work effectively in a community pharmacy (C)

  • SIRCINF001 Use pharmacy practices for infection control (C)

  • HLTWHS001 Participate in workplace health and safety (C)

  • SIRXRSK001 Identify and respond to security risks

  • SIRRINV001 Receive and handle retail stock

  • SIRCPPA001 Assist customers with vitamins, minerals and supplements

  • SIRCPPA006 Assist customers with skin & anti-fungal products

  • SIRRMER001 Produce visual merchandise displays

  • SIRXIND002 Organise and maintain the store environment

  • SIRXSLS001 Sell to the retail customer

  • SIRCIND002 Support the supply of Pharmacy Medicines & Pharmacist Only Medicines

(C) Denotes core subjects

The above course outline is an example developed to meet industry standards

Course Code



Available in approved states

Entry Requirements

There are no entry requirements for this qualification.

Delivery model

Currently this program is offered in an online delivery model supported by the student's workplace therefore students need to be working in a Pharmacy environment to complete this qualification with us.


This does not preclude those with past experience applying for recognition of their skills. 

A day in the life of.....

Rachel recently started working as a Pharmacy Assistant in a busy chemist. She enjoys interacting with customers and assisting them to select the correct item for their needs. She is completing her Certificate II in Community Pharmacy which has taught her a lot about pharmacy products, contra-indications and pharmacy only medicines.

Rachel unpacks and checks stock when it arrives and prices it before displaying it on the shelves. She also works with the pharmacist and delivers medicines to customers after prescriptions have been filled or the pharmacist has advised customers of suitable products.

It’s important for Rachel to be able to communicate well with the pharmacist and
other team members, especially when it’s very busy.

Course Enquiry

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