Succeeding in Business

BSB30115- Certificate III in Business

                     (in an Office environment) 

The ability to juggle priorities and perform effectively is critical to success in any
industry.

This qualification is ideal for people who have developed basic skills and knowledge as a professional and would like to take their career to the next level.
 

The Certificate III in Business combines a broad range of business skills along with
the soft skills needed to succeed.

​Units

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• BSBDIV301    Work effectively with diversity

• BSBXCM301  Engage in workplace communication

• BSBADM311   Maintain business resources

• BSBXTW301  Work in a team

• BSBWOR301 Organise personal work priorities and development

• BSBFLM312    Contribute to team effectiveness

• BSBWHS302 Apply knowledge of WHS legislation in the workplace (C)

• BSBINM301    Organise workplace information

• BSBINM302   Utilise a knowledge management system

• BSBCMM301  Process customer complaints

• BSBINN201    Contribute to workplace innovation

• BSBWRK311   Develop self-awareness

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(C) Denotes core subjects

The above course outline is an example developed to meet industry standards

A day in the life of.....

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Tony works for a large furniture store as an admin assistant and he also sometimes assists in the warehouse. Since commencing a Certificate III in Business, Josh has learnt new skills that are supporting him in his role.

He is confident in responding to client’s enquiries over the phone and via emails, recommending products, and handling complaints when necessary. His communication skills have improved and he has learnt a range of techniques for interacting with customers and team members.

He finds that he is more organised because he knows how to develop a weekly work schedule, and Tony has also learned how to keep the workplace safe for staff and others.

Tony hopes to be promoted into a supervisory role.