Succeeding in Business

BSB30120- Certificate III in Business
                     (in an Office environment) 

The ability to juggle priorities and perform effectively is critical to success in any

This qualification is ideal for people who have developed basic skills and knowledge as a professional and would like to take their career to the next level.

The Certificate III in Business combines a broad range of business skills along with
the soft skills needed to succeed.


  • BSBCRT311 Apply critical thinking skills in a team environment (C)

  • BSBWHS311 Assist with maintaining workplace safety (C)

  • BSBPEF201 Support personal wellbeing in the workplace (C)

  • BSBSUS211 Participate in sustainable work practices (C)

  • BSBXCM301 Engage in workplace communication (C)

  • BSBTWK301 Use inclusive work practices (C)

  • BSBTEC201 Use business software applications

  • BSBDAT201 Collect and record data

  • BSBPEF301 Organise personal work priorities

  • BSBOPS304 Deliver and monitor a service to customers

  • BSBOPS305 Process customer complaints

  • BSBPEF302 Develop self-awareness

  • BSBOPS301 Maintain business resources


(C) Denotes core subjects

The above course outline is an example developed to meet industry standards

Course Code


Workplace Delivery


School-based Delivery


Fee for Service

$2,925 (Train & Assess)

$950 (Recognition of Prior Learning)

$160 (Gap training per unit)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

Nil formal training package entry requirements apply to this qualification.

A day in the life of.....

Tony works for a large furniture store as an admin assistant and he also sometimes assists in the warehouse. Since commencing a Certificate III in Business, Josh has learnt new skills that are supporting him in his role.


He is confident in responding to client’s enquiries over the phone and via emails, recommending products, and handling complaints when necessary. His communication skills have improved and he has learnt a range of techniques for interacting with customers and team members.


He finds that he is more organised because he knows how to develop a weekly work schedule, and Tony has also learned how to keep the workplace safe for staff and others.


Tony hopes to be promoted into a supervisory role.