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Succeeding in Retail

SIR30216 - Certificate III in Retail                           (with Pharmacy units)

The Retail industry is Australia’s largest employer. It offers excellent career progression opportunities for people with the right skills. To progress a career in the retail industry a staff member must go beyond the core skills of caring for inventory, merchandising products and delivering service excellence. It is essential to learn to manage yourself, wow customers, maintain safety and build sales.


This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and are ready for greater challenges and responsibilities.


  • SIRXIND001 Work effectively in a service environment (C)

  • SIRXCOM002 Work in a Team (C)

  • SIRXIND003 Organise personal work requirements

  • SIRXWHS002 Contribute to workplace health and safety (C)

  • SIRXIND002 Organise and maintain the store environment

  • SIRXRSK001 Identify and respond to security risks (C)

  • SIRRINV001 Receive and handle retail stock

  • SIRXCEG001 Engage the customer (C)

  • SIRXCEG002 Assist with customer difficulties (C)

  • SIRXSLS001 Sell to the retail customer (C)

  • SIRXCEG003 Build customer relationships and loyalty (C)

  • SIRRMER001 Produce visual merchandising displays

  • SIRCIND002  Support the supply of pharmacy medicines & pharmacist only medicines


(C) Denotes core subjects

The above course outline is an example developed to meet industry standards

Course Code


Workplace Delivery


School-based Delivery


Fee for Service

$2,925 (Train & Assess)

$950 (Recognition of Prior Learning)

$140 (Gap training per unit)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

No formal training package entry requirements apply to this qualification.

A day in the life of.....

Sarah has been working in a retail store as a Sales Assistant for about 2 years. She nejoys her job and is confident looking after customers and recommending products, using the terminal and contributing as a team member. Her role has been increasing in responsibility and she will soon be moving into a supervisory role.

Sarah is enrolled in a Certificate III in Retail where she is learning new skills including how to build relationships and run meetings. She has also learnt how to audit the store for safety and security compliance, and how to order and display merchandise. Her communication skills have developed and she is more confident when supporting team members, interacting with customers and reporting to management.

Sarah is looking forward to her new role and feels that completing her nationally recognised qualification will assist her career progression.

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