Progressing in Retail

SIR40316 - Certificate IV in Retail Management 

Effective managers transform the performance of their store. It is essential that they can manage priorities for themselves and others around them as they take responsibility for maintaining customer service excellence and continuing to drive sales. They are able to control merchandising, store safety, employee security, people management and recruitment.

This qualification is for people who may already be working as supervisors or coordinators and desire to build their management capabilities in areas such as planning, implementing, controlling and monitoring.


  • SIRRRTF002 Monitor retail store financials (C)

  • SITXHRM002 Roster staff

  • SIRXSLS003 Achieve sales results (C)

  • SIRXCEG004 Create a customer centric culture (C)

  • BSBOPS404 Implement customer service strategies

  • SITXHRM001 Coach others in job skills

  • SIRXWHS003 Maintain workplace safety (C)

  • SIRXWHS002 Contribute to workplace health and safety *

  • SIRXRSK002 Maintain store security (C)

  • SIRXHRM002 Maintain employee relations (C)

  • SIRXMGT002 Lead a frontline team (C)

(C) Denotes core subjects

* Prerequisites required

The above course outline is an example developed to meet industry standards

Course Code



Available in approved states

Entry Requirements

Participants must have achieved a Certificate III in Retail or have Industry experience equal to the core units of Certificate III in Retail.

Delivery model

Currently this program is offered via an online delivery model

A day in the life of.....

Lauren is a pharmacy manager, and is responsible for the daily operational needs of her store. She assists with long-term store planning and presentations and for maintaining contact with her pharmacist and the business owner. 

Lauren liaises with and delegates to her assistant manager and also monitors the standard and completion of store tasks on a daily and weekly basis. She is accountable for maintaining the pharmacy, ensuring that it is consistent with company standards and within legislative requirements.

Lauren develops and implements appropriate contingency plans to manage any daily pharmacy situations that may arise. She has to be very self-directed as she is not closely supervised. Lauren is wishing to further refine her skills in pharmacy retail management and be formally recognised for all her management skills to assist in progressing in the company.