Innovation & entrepreneurship to deliver creative and effective solutions underpins everything we do.

Established in 1988 as an Australian-based registered training organisation, First Impressions Resources has expanded into an international family of companies that offers a wide range of quality learning and development solutions in Australia and abroad.  Whilst our capabilities have broadened, we continue to be a privately owned organisation led by a team of passionate and competent staff with retail expertise.


First Impressions Resources, our parent company, has partnered with Swift eLearning to offer competitively priced quality eLearning development solutions across Australia. 


In addition, we have 2 businesses established in India:


  • First Impressions Resources India, is the on-the-ground entity representing the Queensland Skills & Education Consortium (QSEC), a group of highly regarded institutes from Queensland Australia focused on providing high-quality education products to the burgeoning Indian market.

  • Australian Retail College India, delivering competency-based training and capacity building services to State and Central Governments and corporate entities in India. 


Buoyed by our success so far, we continue to explore new and exciting international opportunities, have gained Australian and International Government recognition for our efforts so far.

Our training and development solutions foster:

  • A more productive, efficient and motivated workforce.Improved customer service, reputation, competitiveness and profitability.

  • Greater staff satisfaction via recognition of achievements.

  • Improved ability to attract quality staff and be recognised as an employer of choice.

  • Effective development pathways for team members from diverse background.

  • Increased retention and growth of identified talent

We measure the success of our services by the improvements they create in your performance.

For employers, we drive genuine business growth by embedding the benefits of our learning and development solutions into your organisation. To do this, we ensure our solutions are customised to your business by founding them on an analysis of the capabilities each learner requires to excel in the roles and responsibilities of their actual job.

For learners, we enhance career success and satisfaction by providing the theoretical frameworks to thrive in their daily work functions plus the opportunity to practice and develop practical skills in the real world with additional support and feedback.

We are a small, agile team of 30 highly motivated individuals. We have extensive experience in the design and delivery of retail-specific learning and development solutions; plus widespread retail-industry experience, enabling our solutions to be relevant to the real world.Our internal systems ensure efficiency and good communication throughout our organisation.

We pride ourselves on providing responsive and personalised service. Our commitment to supporting individual needs and achieving quality outcomes for both employers and learners has fostered numerous long-term relationships with leading retailers throughout Australia. We also have strong relationships built on mutual respect with other stakeholders across the VET sector.

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